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글 수 47,035
근무지가 인천공항에 있는 작은 회사인데요.
손님으로 부터 항의 메일이 와서 답변을 보내줘야 하는데 맞는 지 좀 봐주세요.
발생한 일은
손님이 알펜시아 리조트를 가기 위해 매표 여직원에게 티켓을 구매하려 하는데
영어로 소통이 안돼서 발생한 일인데요.
첫 번째 문의사항은 국제공항에서 왜 영어를 사용하지 못하느냐 이구요..
두 번째는 계산기로 가격만 알려주는 여직원의 태도였습니다.
그래서 간단히? 답신 메일을 작성해 봤는데요..
맞는 지 좀 봐주세요.
Thank you for using the In-cheon International Airport.
And sorry for the inconvenience.
Sorry, she can not speak English.
We apologize for any inconvenience.
Will be improved through training.
Sorry, trying to communicate through the electronic calculator.
Differs from her will.
does not happen again.
We will be a better In-cheon International Airport.
Dear customer
Thank you for using In-cheon international airport.
We have received complaint regarding our customer service during ticket purchasing.
First of all, we apologies any incovenience which you experienced.
Since Korean is not common language in korea, some of staff is not well trained to speak english.
To meet customers' expectation, we have schedule extra training session for our staff.
Once again, we apologies and promise that we will provide better service next time.
Hopr you enjoy stay in Korea.
Thank you
Sincerely
휴대폰으로 써서 오타 있을수 있습니다ㅠ. 이정도면 적당할듯 합니당
Thank you for using In-cheon international airport.
We have received complaint regarding our customer service during ticket purchasing.
First of all, we apologies any incovenience which you experienced.
Since Korean is not common language in korea, some of staff is not well trained to speak english.
To meet customers' expectation, we have schedule extra training session for our staff.
Once again, we apologies and promise that we will provide better service next time.
Hopr you enjoy stay in Korea.
Thank you
Sincerely
휴대폰으로 써서 오타 있을수 있습니다ㅠ. 이정도면 적당할듯 합니당
앗 죄송합니다.. 위에 korean 이아니라 english 이구.. Hopr 이 아니라 입니다.. 폰으로 써서 ㅠ
수정해드릴게요 ^^
Dear customer
Thank you for using In-cheon international airport.
We have received complaint regarding our customer service during ticket purchasing.
First of all, we apologies any incovenience which you experienced.
Since English is not common language in korea, some of staff is not well trained to speak english.
To meet customers' expectation, we have schedule extra training session for our staff.
Once again, we apologies and promise that we will provide better service next time.
Hope you enjoy stay in Korea.
Thank you
Sincerely
수정해드릴게요 ^^
Dear customer
Thank you for using In-cheon international airport.
We have received complaint regarding our customer service during ticket purchasing.
First of all, we apologies any incovenience which you experienced.
Since English is not common language in korea, some of staff is not well trained to speak english.
To meet customers' expectation, we have schedule extra training session for our staff.
Once again, we apologies and promise that we will provide better service next time.
Hope you enjoy stay in Korea.
Thank you
Sincerely
- 강촌 곤지암 대명 무주 베어스 웰리힐리 스타힐 알프스 양지 오크밸리 용평 에덴밸리 지산 하이원 휘닉스 O2(서학)
